Return & Refund Policy


At [AuraMuse], customer satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

🔁 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused and in the same condition you received it.

  • Item must be in the original packaging.

  • You must have the receipt or proof of purchase.

To initiate a return, please contact us at [sippycartoon1@gmail.com] with your order number and reason for return. Once approved, we will provide return instructions.

Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable.

❌ Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards

  • Sale/clearance items

  • Custom or personalized items (unless defective)

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [sippycartoon1@gmail.com].